Customer Care Executive – Complaint Management & Service Coordination
EB - C262Sanitary Ware & Bathroom Fittings ManufacturingNo bar for right candidateEverbest Recruitment Team
Key Skills: Fluent English & Hindi Communication, Inbound Customer Care Handling, Customer Complaint Resolution, Service Engineer Allocation & Tracking, Post-Service Feedback Follow-up, CRM Data Logging, Complaint Status Reporting, Customer Satisfaction Management.
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Manage inbound customer complaints, product service queries, and warranty requests via phone call, email, and ticketing systems.
Document customer issues in internal CRM registers, assign service calls to field service engineers, and coordinate resolution timelines.
Maintain end-to-end complaint lifecycle tracking to ensure ticket closure within defined Service Level Agreements (SLAs).
Conduct post-service follow-up calls with clients to gather feedback, verify issue resolution, and maintain high customer satisfaction levels.
Compile and maintain daily/weekly customer service activity reports, complaint metrics, and feedback summaries for management review.
Document customer issues in internal CRM registers, assign service calls to field service engineers, and coordinate resolution timelines.
Maintain end-to-end complaint lifecycle tracking to ensure ticket closure within defined Service Level Agreements (SLAs).
Conduct post-service follow-up calls with clients to gather feedback, verify issue resolution, and maintain high customer satisfaction levels.
Compile and maintain daily/weekly customer service activity reports, complaint metrics, and feedback summaries for management review.
KEY REQUIREMENTS & SKILLS
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